https://community.ee.co.uk/t5/Contracts-Billing/Complaint-wait-time/m-p/1636526#M111079 <P>There is no committed time in<SPAN>&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/help/terms-and-conditions/regulatory/ee-complaints-code-of-practice-march-2024.pdf?_gl=1*swzoh0*_gcl_dc*R0NMLjE3ODQwMjkyOTIuMGVlYjg3NWNhYmRkMTFkMGFiZThlZDBhYjQ3NmQ4OTA.*_gcl_ag*Mi4xLmswQUFBQUFEdDB3ZV9XVmpaeW5ub0h6NEpWY0xwaEl5MVpGJGkxNzgxODc3OTg5*_gcl_au*MTYwMjEyNzkzOC4xNzg0MDI5MTQ2*FPAU*MTc2ODMyOTExNi4xNzgxNzA2MzQ2*_ga*MzU1NDQzMzMxLjE3ODM5NjU4MjM.*_ga_YEXV92BLZ6*czE3ODc2NzEzMTMkbzIzJGcxJHQxNzg3NjcyOTUzJGoxOSRsMCRoMTgzNTUyNTQzNSRkTHZ2M2d3QTFGX0dpR3EyekdWTXhNUi0xU0VVczltSzBSdw..*_fplc*NDFsSU5XNmxySlhLQVF5THZWc0dmNjZqR2VwcGc3Q0lETTJ6Mm44JTJGdkVjRVpaQ1hWaU82QUdmenRlJTJCQzRFNUhMQUUxRnl1R3VHU3lCRFI2RyUyQkFrc3NhWkwzUW1icDdDOFBsUmRMMzl0RllrWGRsZklhRnhuUGVwaVlWNXNRJTNEJTNE" rel="noopener noreferrer" target="_blank">Complaints code of practice</A>&nbsp;except that&nbsp;<SPAN>if you don't get&nbsp;satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider.</SPAN></P> Tue, 25 Aug 2026 15:52:27 GMT XRaySpeX 2026-08-25T15:52:27Z https://community.ee.co.uk/t5/Contracts-Billing/Complaint-wait-time/m-p/1636523#M111078 <P>Hello,</P><P>Does anyone know how long it’s taking for getting a callback in relation to complaint I lodged via the website? I had a complaint reference sent to me via SMS last night.</P><P>Thanks.</P> Tue, 25 Aug 2026 15:44:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/Complaint-wait-time/m-p/1636523#M111078 Plymouthbloke1 2026-08-25T15:44:38Z https://community.ee.co.uk/t5/Contracts-Billing/Complaint-wait-time/m-p/1636526#M111079 <P>There is no committed time in<SPAN>&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/help/terms-and-conditions/regulatory/ee-complaints-code-of-practice-march-2024.pdf?_gl=1*swzoh0*_gcl_dc*R0NMLjE3ODQwMjkyOTIuMGVlYjg3NWNhYmRkMTFkMGFiZThlZDBhYjQ3NmQ4OTA.*_gcl_ag*Mi4xLmswQUFBQUFEdDB3ZV9XVmpaeW5ub0h6NEpWY0xwaEl5MVpGJGkxNzgxODc3OTg5*_gcl_au*MTYwMjEyNzkzOC4xNzg0MDI5MTQ2*FPAU*MTc2ODMyOTExNi4xNzgxNzA2MzQ2*_ga*MzU1NDQzMzMxLjE3ODM5NjU4MjM.*_ga_YEXV92BLZ6*czE3ODc2NzEzMTMkbzIzJGcxJHQxNzg3NjcyOTUzJGoxOSRsMCRoMTgzNTUyNTQzNSRkTHZ2M2d3QTFGX0dpR3EyekdWTXhNUi0xU0VVczltSzBSdw..*_fplc*NDFsSU5XNmxySlhLQVF5THZWc0dmNjZqR2VwcGc3Q0lETTJ6Mm44JTJGdkVjRVpaQ1hWaU82QUdmenRlJTJCQzRFNUhMQUUxRnl1R3VHU3lCRFI2RyUyQkFrc3NhWkwzUW1icDdDOFBsUmRMMzl0RllrWGRsZklhRnhuUGVwaVlWNXNRJTNEJTNE" rel="noopener noreferrer" target="_blank">Complaints code of practice</A>&nbsp;except that&nbsp;<SPAN>if you don't get&nbsp;satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider.</SPAN></P> Tue, 25 Aug 2026 15:52:27 GMT https://community.ee.co.uk/t5/Contracts-Billing/Complaint-wait-time/m-p/1636526#M111079 XRaySpeX 2026-08-25T15:52:27Z