topic Incorrect Bill in Contracts & Billing

Incorrect Bill

shadow65 — Mon, 24 Aug 2026 16:53:43 GMT

Hi ,

Any suggestions on who to contact EE when a bill is incorrect and attempts to contact EE complaints fail? is the best solution to vote with feet and leave?

any constructive thoughts would be very much appreciated.

Thank you.

Re: Incorrect Bill

XRaySpeX — Mon, 24 Aug 2026 16:58:56 GMT

Have you tried to phone CS? You don't contact complaints; you lodge a complaint by filling in a form.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .