topic Re: Change the person who has the contract in Contracts & Billing

Change the person who has the contract

SpoonsSY4 — Sun, 23 Aug 2026 18:38:30 GMT

I have a contract with 3 phones, me, my wife and my daughter. Daughter is now 21 and finished Uni and working. How can she take full control of her phone including billing resposibilities.

Re: Change the person who has the contract

bristolian — Sun, 23 Aug 2026 18:53:31 GMT

You need to conduct a change of legal ownership - see "transfer to a friend, colleague or family member" under https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event?

The "donate" & "receive" elements of the process can be done during one call, or separately with a password issued if necessary. Be aware that multi-user discounts will be lost as part of the transfer, and data sharing between the lines will no longer possible.

Re: Change the person who has the contract

XRaySpeX — Sun, 23 Aug 2026 19:09:20 GMT

The current owner of the contract wishing to be moved, you, needs to call CS with both of you available on the line to effect a change of ownership. The other person, your daughter, will need to pass a credit check. They will then be responsible for paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

Re: Change the person who has the contract

ee_user14 — Sun, 23 Aug 2026 22:00:36 GMT

@XRaySpeX wrote:
The current owner of the contract wishing to be moved....

There's an echo in here

Re: Change the person who has the contract

XRaySpeX — Sun, 23 Aug 2026 22:37:39 GMT

Not really, @ee_user14 . 1 is direct & t'other indirect.