https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636007#M111027 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5042038">@Obeyisandra</a>&nbsp;</P><P>You'll need to speak to EE CS on 150 about the restrictions and billing.</P><P>Search the 0844 number online to establish who it belongs.&nbsp;</P><P><A href="https://ee.co.uk/help/contact-ee" target="_blank">https://ee.co.uk/help/contact-ee</A></P><P>Thanks&nbsp;</P><P>&nbsp;</P> Sat, 22 Aug 2026 10:29:39 GMT Northerner 2026-08-22T10:29:39Z https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636002#M111026 <P>Hi, I’m contacting you about my bills this August&nbsp;<BR />My latest bill (09 Aug, &nbsp;was £112.25, which is higher than expected. Looking at the breakdown:<BR />1. Monthly charges were £58.00 instead of the usual £29.00 - this appears to be two months’ charges combined (09 Jul-08 Sep). Can you confirm why two months were billed at once?<BR />2. £83.25 in “out of allowance” charges, mostly from calls to Nigeria and repeated calls to 0844 (7 calls on 3-4 Aug). I’ve confirmed the Nigeria calls were me calling family, but I don’t recognise the 0844 number and would like this checked.<BR />My bill shows £0.00 due and “already paid,” yet my service is currently restricted (no calls/texts) with a message asking for part payment. Please can you tell me:<BR />• The exact spend cap balance causing this restriction<BR />• Why service is restricted despite my bill showing as paid<BR />• Whether my mobile data is still active during this restriction<BR />I’d appreciate this being resolved quickly as I’m currently unable to make calls or send texts. Thank you.</P> Sat, 22 Aug 2026 10:08:18 GMT https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636002#M111026 Obeyisandra 2026-08-22T10:08:18Z https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636007#M111027 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5042038">@Obeyisandra</a>&nbsp;</P><P>You'll need to speak to EE CS on 150 about the restrictions and billing.</P><P>Search the 0844 number online to establish who it belongs.&nbsp;</P><P><A href="https://ee.co.uk/help/contact-ee" target="_blank">https://ee.co.uk/help/contact-ee</A></P><P>Thanks&nbsp;</P><P>&nbsp;</P> Sat, 22 Aug 2026 10:29:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636007#M111027 Northerner 2026-08-22T10:29:39Z https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636018#M111028 <P>This public user discussion forum can have no access to your specific account. You need to raise this with CS.</P> Sat, 22 Aug 2026 11:49:18 GMT https://community.ee.co.uk/t5/Contracts-Billing/I-need-an-explanation-regarding-my-call-restriction-within-the/m-p/1636018#M111028 XRaySpeX 2026-08-22T11:49:18Z