topic Re: Billing in Contracts & Billing

Billing

WINCEE — Wed, 19 Aug 2026 12:56:15 GMT

Anybody else getting unauthorised bills being put on their account? Anybody else having issues trying to get a PAK code off this **bleep** show of a company? Anybody able to get through on chat?

Re: Billing

XRaySpeX — Wed, 19 Aug 2026 13:01:16 GMT

@WINCEE : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Billing

Peter_W — Wed, 19 Aug 2026 15:34:28 GMT

Welcome to the Community, @WINCEE

If you're looking for a PAC to transfer your number to a different network, this isn't possible through our messaging teams.

You can do this either in the EE app by going to Manage > Mobile & SIM > Settings > Account > Leave EE, or also by giving our team a call.

When it comes to bills, these will continue to be produced as long as your services remain active, then you'll receive a final bill within 10 working days of your number leaving our account.

As EE bills charge you for your service going forwards, if you're out of contract this final bill could potentially be a refund for any days you have paid for that come after the disconnection date.

Peter

Re: Billing

WINCEE — Thu, 20 Aug 2026 14:34:53 GMT

I’ve raised complaint after complaint. They are billing me for something I have not signed up for. Have my code now, EE can go spin for their made up bills. Customer service is shocking, half the time they are clearly talking to several people at once. Even had confidential information regarding another customer sent to me while chatting. Absolutely useless

Re: Billing

Peter_W — Thu, 20 Aug 2026 15:42:19 GMT

@WINCEE I'm glad to hear you've managed to get your PAC sorted, but still disappointed you've been left feeling unhappy with your recent experience.

When it comes to complaints, we have a dedicated process in place, and if you feel things aren't being handled as expected you can request escalation on a call.

If we're unable to reach agreement on a resolution, the next steps would then be to refer this to the Ombudsman for independent review.

You can view full details of this process, including how to reach out to our team, here:

EE Complaints Code of Practice

Peter