topic Re: Getting historical invoices in Contracts & Billing

Getting historical invoices

Mehbest — Mon, 17 Aug 2026 15:08:19 GMT

My husband passed away and I transferred the contract my myself and put his phone on payg.

I asked EE for historical invoices from his account as I have to prepare accounts and they say they cannot give them to me under data protection.

I'm an executor of my husbands will but they said they still cannot give me the information. I cannot understand why??

I thought they would look after their customers

Re: Getting historical invoices

Ali_A — Mon, 17 Aug 2026 18:09:39 GMT

Hello @Mehbest

Firstly, I'm sorry to hear of your loss and our condolences to you and your family.

As the executor of the estate, have you spoken with our Life Events team when you have called Customer Service?

Ali

Re: Getting historical invoices

Mehbest — Mon, 17 Aug 2026 18:14:29 GMT

The person I spoke to in customer services said he had spoken to the bereavement team. I asked to be put through to them but he said they would tell me what he had said.

Show quoted text

Re: Getting historical invoices

Ali_A — Wed, 19 Aug 2026 12:48:03 GMT

Thanks @Mehbest

I know it's not ideal, but I'd recommend giving customer service another call and speaking with the life events team directly. They will be best to advise what steps you'd need to take, and proof needed, to request the copy bills.

Ali