topic Re: Forced move to EE affecting credit score in Contracts & Billing

Forced move to EE affecting credit score

LaRiojaAlta — Tue, 18 Aug 2026 09:33:42 GMT

I was recently moved from from Plusnet to EE (not of my own volition) and I today found the the process had affected my Experian credit score. This is simply not good enough.

I'd like to know what steps and associated timeframes EE will take to rectify this matter.

Re: Forced move to EE affecting credit score

Northerner — Tue, 18 Aug 2026 10:02:51 GMT

Hi @LaRiojaAlta

You'll need to speak to EE CS on 150 about this issue because there's no account access on these forums.

Alternatively complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Forced move to EE affecting credit score

LaRiojaAlta — Tue, 18 Aug 2026 10:38:03 GMT

I have already contacted CS who are now looking into this. What's more important is that there are likely to be other customers out there who have had similar impact to the credit scores, but may not findout if they do not have appropriate alerts set up to inform them of changes.

Bottom line is an EE forced move should not affect credit scores.

Re: Forced move to EE affecting credit score

XRaySpeX — Tue, 18 Aug 2026 10:42:24 GMT

@LaRiojaAlta : There is nowt to rectify. It all quite normal.

You have taken out a contract requiring you to pay EE an amount regularly & EE has registered that with the CRAs. Presumably PN didn't. Not all lenders do so.

Anyway credit scores are just a marketing wheeze on the part of the CRAs. What really matters is your credit history which providers will take into account on their own criteria.

Re: Forced move to EE affecting credit score

LaRiojaAlta — Tue, 18 Aug 2026 11:07:40 GMT

No thumbs up for that reply!

Re: Forced move to EE affecting credit score

XRaySpeX — Tue, 18 Aug 2026 12:11:50 GMT

Nevertheless it's true!