topic Re: International pass in Contracts & Billing

International pass

Art20 — Sat, 15 Aug 2026 17:10:41 GMT

Hi, been paying for international pass for few years, thinking that im getting so many free minutes and guess what, turns out i was paying full price on top of plan for every extra minute, plus plan fee. Customer service don't bother refunding or don't want to know anything about it. They offered 30 days sport trial, is thats a joke? Also I can tell about my underage daughters contract bill, that went over £600 without my knowledge and that been capped to £0 overspend, i can tell all about it if someone interested

Re: International pass

XRaySpeX — Sat, 15 Aug 2026 17:37:56 GMT

An International Pass only covers calls to abroad from UK, on top of your UK plan allowances. So unless you've been calling abroad often you are wasting your money.

Re: International pass

ee_user14 — Sat, 15 Aug 2026 19:11:22 GMT

@Art20 wrote:
Hi, been paying for international pass for few years, thinking that im getting so many free minutes and guess what, turns out i was paying full price on top of plan

I've been paying for an add-on for several years but not checked my bill. Now I have, there's been a mistake but it's someone else's fault and I'm not to blame at all.

Re: International pass

Chris_B — Sun, 16 Aug 2026 08:26:11 GMT

@Art20

What Spend Caps can control

A Spend Cap can restrict:

out-of-allowance calls, texts, and picture messages to standard UK and EU numbers
EU Roaming per day charges
out-of-allowance calls and messages abroad from the UK (IDD)
access charges for premium calls and texts for numbers starting 09, 118, 083, 084, 085, 087, 070
call divert charges
calls via text relay
calls to 123
calls to bypass services 07744 and 07755
paging services
calls to 101 non-emergency numbers
calls to satellite phone numbers
aeroplane and maritime calls and messaging

A Spend Cap can’t restrict:

data pass purchases
add-on purchases like. Apple Music, TNT Sports, minutes add-ons
phone insurance
service charges for premium calls and texts
charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations
voice short codes
premium rate texts received
admin charges
late payment fees
monthly recurring charges such as plan charges

I hope this helps you with what a spend cap covers and doesn’t cover for extra costs as you don’t say what the extra costs are for.

Re: International pass

Schockwave — Sun, 16 Aug 2026 10:39:50 GMT

@Art20 , Just to add to the mix, you are responsible for checking your bill and if you do not do so for years, then EE will not refund you for you not checking your bills, it is not they cannot be bothered, but you could not be bothered, and having a spend cap, does not stop some payments being made, as @Chris_B has written, should have checked it out long before, then this would not have happened, your responsibility when it comes to your daughter’s spending, not sure why you are expecting a refund, most do check their monthly bills, that is why you receive them, then you could have made sure that the overspend would not happen.

Re: International pass

Art20 — Sun, 16 Aug 2026 12:21:41 GMT

Sounds to me like its not independent replies there, you probably getting paid to write what suits ee, or you actually work for ee.... So its pointless for me writing anything here as its only created to prove truth of the ee... Lol

Re: International pass

XRaySpeX — Sun, 16 Aug 2026 12:25:00 GMT

@Art20 : All replies to you were by users like you, not employees of EE.

Re: International pass

Schockwave — Sun, 16 Aug 2026 12:42:03 GMT

@Art20 , I am not employed by EE, I am a customer just like you, you may want to take a read about how the forum works, all by clicking on Welcome at the top of the page. Here it is: https://community.ee.co.uk/t5/EE-Community-info-News/bd-p/AboutCommunity

Re: International pass

Art20 — Mon, 17 Aug 2026 11:31:14 GMT

Haha, funny replies..... Look at your replies from my point of view 🤔 Definitely not independent

Re: International pass

ee_user14 — Mon, 17 Aug 2026 19:01:25 GMT

@Art20 wrote:
Look at your replies from my point of view 🤔 Definitely not independent

Are you suggesting that anyone who disagrees with you, is automatically an EE staffer - purely on the basis that you think all others users would unequivocally agree with you?

Think that through.

Re: International pass

Chris_B — Mon, 17 Aug 2026 19:32:21 GMT

@Art20 Ever thought your getting basically the same sort of replies because you as the customer are the one who’s at fault not EE, you choose this add on you choose not to end it, you choose to not look at your bills for how ever long that was. It’s your account it’s the add on you choose for what ever reason that was. It’s down to you to remove add on’s when not needed. It’s down to you to take accountability for this.