Return an Upgrade

CHERRYJLG — Fri, 14 Aug 2026 10:37:16 GMT

I'm losing the will to live, I received my upgrade on Monday 10th Aug late, I decide right away i changed my mind as did not like it, Called up on Tue 11th to arrange a return, It is now FRIDAY 14th Aug and after speaking to a total of 9 people from EE i still have not received a QR code , each time i call up 150 and speak to "customer Services" i get a different story. I'm at the end of my whits end, I WOULD LIKE TO RETURN THIS PHONE ASAP why is there no one you can actually speak to in order to do this.

I've been told -

QR code on it way, it not it been over 72 hours

We have filled in a returns form and you should get an email, - no email been received

We are sending you a bag out - Why i have a bag, i just want a QR Code and bag not received as not received a message from Channel returns.

When i call up no-one knows what to say , they just tell me to wait and are from upgrades only not returns , sorry i've waited long enough 4 days to be exact , and none has a clue when you call up

Re: Return an Upgrade

Ali_A — Fri, 14 Aug 2026 14:24:08 GMT

Hi @CHERRYJLG

Sorry to hear you've not heard back for your returns request.

If you wish to request a return for a device or accessory you have purchased direct from EE and it is within 14 days please complete this form.

Ali

topic Return an Upgrade in Contracts & Billing

Return an Upgrade

Re: Return an Upgrade