topic Re: Additional line in Contracts & Billing

Additional line

Fericsson — Thu, 13 Aug 2026 11:29:25 GMT

Hi had an order that was returned was for a second line, its all returned now but my app still says I'm not eligible for a second line, i wanted to order a different device

Re: Additional line

Chris_B — Thu, 13 Aug 2026 12:45:53 GMT

@Fericsson How long ago was this return? If it was a day or so you need to give it a bit longer as that return has to be processed and your account updated.

Re: Additional line

Fericsson — Thu, 13 Aug 2026 13:39:31 GMT

11th it was all done

Re: Additional line

Leanne_T — Thu, 13 Aug 2026 16:25:42 GMT

Hi there @Fericsson

Thanks for coming here 🙂

Once the return has been fully processed at our end, your EE account will be update.

Please keep check on the app or if you want to see if this can be done now, please give us a call on 150 and our guides will be happy to help.

Leanne.