topic Re: Contract ended but still being charged! in Contracts & Billing

Contract ended but still being charged!

shanban — Tue, 13 Dec 2022 20:32:35 GMT

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30).

The 24 months came to an end and final payment was last month (Nov 2022).

I have received my bill for December and I’ve been charged for the Watch, even though the contract ended and the final payment was taken last month.

I have contacted multiple people and just keep being fobbed off with ‘unless you cancel the contract, you will still be charged’. Yes - for a mobile phone or a device that you’re providing me service for, not a device only plan.. The plan was to pay for the balance of the Watch, not for it’s useage (it wasn’t being used anyway as I sold it 3 months after purchase because I found it boring). So 24 months at £30 a month more than covered the price of the £399 Watch!!!! So why would you need to continue charging me?!

I then get told ‘you have to cancel the contract or it automatically renews’ - I was NOT, and have never been told this for a watch only / accessory plan! I wasn’t told this at purchase, it’s not in the Ts & Cs nor is it in any of the paperwork.

What nonsense is this? I am absolutely not paying another £30 when I’ve paid almost £800 for the device but no-one I speak to seems to understand what I’m saying and just keeps telling me that they can’t help me.

Any helpful advice? I’m sick of EE. This is on the back of them trying to charge me a random £50 extra last month for ‘additional line fees’ that turned out to be them just trying to con me out of money!

Re: Contract ended but still being charged!

bristolian — Tue, 13 Dec 2022 21:00:22 GMT

EE's T&Cs have no concept of the hardware element or paying-off a device cost.

You agreed to a pay a fixed monthly fee on a rolling basis for at least the duration of your minimum term. It's a popular misconception that the end of your minimum term is when your contract ends, all that happens at that point is that you are able to give disconnection notice without incurring early termination fees.

Unless you explicitly give 30days cancellation notice, your contract continues on the same basis as it has done for the previous 2 years.

Re: Contract ended but still being charged!

Chris_B — Tue, 13 Dec 2022 21:23:38 GMT

@shanban The watch is a cellular device that has a data connection just like a phone you are not just paying for the watch you also also paying the contract that gives you a data connection. It’s not an accessory it’s an additional line on your account that has a tariff attached to it for the data connection that’s what you’ve been paying for also. To terminate the contract you give notice to terminate just like a phone contract.

Re: Contract ended but still being charged!

Druff1990 — Mon, 07 Oct 2024 08:46:15 GMT

Exactly the same thing just happened to me proper fobbed off I have to cancel I said so if you have a car in finance and have payed up in full would they keep charging you no just money grabbing joke of a company!!! Leaving them going with Tesco the contract stays the same I have 5 contracts with ee in my house hold no more!

Re: Contract ended but still being charged!

Michael_D — Mon, 07 Oct 2024 10:58:13 GMT

Hi @Druff1990

Thanks for coming to the community.

I can understand where you are coming from but we don't automatically cancel a plan or amend it when the minimum contract time expires. This is the same for a watch or phone plan as it if it was cancelled it may leave someone without a connection that they rely on.

The contract dates are visible for you to view in the EE app or website, so that you can contact us at the end of the contract to give notice to cancel or make a change to the plan.

Michael

Re: Contract ended but still being charged!

bristolian — Mon, 07 Oct 2024 12:35:44 GMT

@Druff1990 wrote:

Leaving them going with Tesco the contract stays the same I have 5 contracts with ee in my house hold no more!

Tesco is an O2-MVNO. Their contract structure is fundamentally the same as EE's, their network is not.

Unless you already know someone who uses O2, test out their network & service in all the areas you frequent, before moving. The 4 main networks differ substantially!

Re: Contract ended but still being charged!

BLIPblophop — Mon, 23 Dec 2024 00:42:25 GMT

I'm in the same boat. They've stolen £180 from me as far as I can see, but they'll lose £1000s in business from me and my company in future. Complaint to Ofcom inbound also, they're hiding behind T+C's or 'might leave you without a connection' despite the airtime plan being separate.

Re: Contract ended but still being charged!

Katie_J — Mon, 23 Dec 2024 08:03:03 GMT

Hi @BLIPblophop.

Welcome to the EE Community.

Are you still being charged for a contract that has ended?

Has this been flagged with our customer care team who can investigate this further for you?

Speak soon,

Katie

Re: Contract ended but still being charged!

Chris_B — Mon, 23 Dec 2024 15:12:05 GMT

@BLIPblophop Then perhaps what should happen at the end of a contract minimum term is you get cut off because you haven’t done something about it but they don’t cut you off It changes to a 30 day rolling contract so you can do something about it without being cut off, you wouldn’t want to get cut off if you reached the minimum term when abroad would you.

The contract that you agreed to includes those T&Cs and you agreed to them when you took out the contract so how is EE hiding behind the T&C’s that you agreed to when you agreed to the contract. Do T&Cs no apply to you ? Did you read and understand the contract and what happens at the minimum term date ? Did you give 30 days notice to terminate ? as you think the contract should of ended at the minimum term date ? It’s all in the contract T&Cs on what happens at the minimum term date should you have read them.

Re: Contract ended but still being charged!

LP96 — Tue, 11 Aug 2026 11:49:40 GMT

Yeah I’ve had the same issue over £160 took off me for a watch I wasn’t even using I’m aware they are saying it’s a rolling contract but it’s a load of rubbish telling people they can’t just cut us off but happily take a £40 pound line rental charge off us it’s a scam I for one feel misled as I was not made aware of this either I was under the impression it was like a phone contact but no they’ve had my eyes out.

Re: Contract ended but still being charged!

Chris_B — Tue, 11 Aug 2026 12:49:25 GMT

@LP96 At the end of a phone contract you’re not cut off it changes to a 30 day rolling tariff so it’s exactly the same as a phone contract. If you want to end the contract you give 30 days notice to terminate just like a phone contract. It’s the contract T&Cs that you agreed too should you have read them.

Re: Contract ended but still being charged!

LP96 — Tue, 11 Aug 2026 12:56:15 GMT

It’s not though is it a phone contract is split between Device and line
rental I’m been charged £40 for the watch and the line rental are you
saying that 4 gig of data is worth £40 pound a month that’s absurd I don’t
understand how you can Justify that. When you pay your phone off it gets
removed and your line rental data what ever you wanna call it stays on and
you’d cancel that but not the phone make it make sense

Re: Contract ended but still being charged!

ee_user14 — Tue, 11 Aug 2026 17:05:53 GMT

@LP96 wrote:
It’s not though is it a phone contract is split between Device and line
rental

A traditional phone contract is absolutely NOT split into device and line rental.

Post a screenshot of your bill showing each element individually itemised.

Re: Contract ended but still being charged!

ee_user14 — Tue, 11 Aug 2026 17:11:47 GMT

@BLIPblophop wrote:
I'm in the same boat. They've stolen £180 from me as far as I can see, but they'll lose £1000s in business from me and my company in future.

Stealing is a criminal offence, you should report that to your local police on 101. I'm sure if you have evidence, they'll be quite willing to prosecute.

Ofcom also don't handle customer complaints. If you run your company anything like the way your post implies - i.e. with complete disregard and inattention to basic contractual details, then you really aren't going to last very long in business.

Blaming other people for your mistakes really isn't a good look. Taking responsibility for mistakes is a wonderful trait, but seems rather rare these days.

Re: Contract ended but still being charged!

LP96 — Tue, 11 Aug 2026 17:27:43 GMT

I’m on a flex pay plan it 100% does split my bill into airtime and device loan and this as been the same for any contract I have took out with any company I’ve been with. Tell you what why don’t you search what is a ee flex pay plan considering you got no idea what your going on about

Re: Contract ended but still being charged!

ee_user14 — Tue, 11 Aug 2026 17:38:06 GMT

@LP96 wrote:
I’m on a flex pay plan it 100% does split my bill into airtime and device loan

You didn't mention FlexPay in your post, so the natural assumption is that you were on the same traditional plans as the other "not my responsibility" users in the thread. Yours came across in exactly the same "blame someone else for my mistake" tone.

FlexPay bills don't show the device repayments, since they're totally separate contractually. LP96's in glass houses really shouldn't throw stones....

Re: Contract ended but still being charged!

LP96 — Tue, 11 Aug 2026 17:46:01 GMT

If that’s all I’ve ever know then why would I of mentioned that it was a flex plan so when I took out the plan for my watch I expect it to be the same and I feal that I haven’t been properly informed if I knew then I wouldn’t of made the mistake in the first place either way it’s still a shady practice hiding that detail in the t&cs, if they told me on the phone when I took it out I would of had an issue

Re: Contract ended but still being charged!

Chris_B — Tue, 11 Aug 2026 20:06:24 GMT

@LP96 is £40 because you’re paying for the watch as well as the airtime. It’s all in on one price.

Your watch was never on a flex tariff. You wasn’t billed separately for the airtime and device. If you had ever looked at your billing you’ll of known this if you had ever looked at the contract you’ll of known this. If you had ever read the T&Cs of this watch contract you’ll of known this. If you had ever looked at your EE account billing information you’ll of known this. You never took out a finance agreement for the watch. What you assumed is only what you assumed you never actually took the time to find out and all the information is readily available within your EE account.