topic brought phone from ee cannot find how to pay for it in Contracts & Billing

brought phone from ee cannot find how to pay for it

hooch90 — Sun, 09 Aug 2026 09:31:35 GMT

got a phone with EE which I am paying of each month, use to be able to see what I had paid off on it but I cannot seem to find it can anyone tell me what I have to go into please? Thanks

Re: brought phone from ee cannot find how to pay for it

Leanne_T — Sun, 09 Aug 2026 12:28:58 GMT

Hi @hooch90

Thanks for posting on the community 🙂

If you purchased the device using Flex Pay, you can see the remaining payments in the app. If you log into your EE app and select Manage > Billing > Flex Pay.

If you're having problems viewing this information, please give us a call and our guides will be happy to take a look at this for you.

Leanne.

Re: brought phone from ee cannot find how to pay for it

hooch90 — Sun, 09 Aug 2026 12:55:57 GMT

Hello I don't have the app on my phone I use a desk top computer I struggle to see things on the phone.

Calling EE is a nightmare takes so long to talk to someone

So can you please tell me how to find it on a computer please?

Thanks Wendy

Re: brought phone from ee cannot find how to pay for it

XRaySpeX — Sun, 09 Aug 2026 13:42:29 GMT

You don't need to use the app. Login to your EE a/c @ https://ee.co.uk .

Re: brought phone from ee cannot find how to pay for it

hooch90 — Sun, 09 Aug 2026 14:19:51 GMT

I have allready said I do not have the app.

Once you have signed in where do you find it though

Re: brought phone from ee cannot find how to pay for it

XRaySpeX — Sun, 09 Aug 2026 14:31:14 GMT

I know & I said you don't have to use it!

Manage > Bills & Payments.