https://community.ee.co.uk/t5/Contracts-Billing/My-phone-doesn-t-work-after-upgrading/m-p/1633257#M110803 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4436110">@neilsnoxell</a></SPAN>&nbsp;</P> <P>Thanks for getting in touch and telling us about this.</P> <P>Often a simple restart will solve the issue.</P> <P>Did you request a new SIM when you upgraded?</P> <P>Chris S</P> Fri, 07 Aug 2026 07:38:55 GMT Chris_S 2026-08-07T07:38:55Z https://community.ee.co.uk/t5/Contracts-Billing/My-phone-doesn-t-work-after-upgrading/m-p/1633228#M110800 Thu, 06 Aug 2026 18:31:43 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-doesn-t-work-after-upgrading/m-p/1633228#M110800 neilsnoxell 2026-08-06T18:31:43Z https://community.ee.co.uk/t5/Contracts-Billing/My-phone-doesn-t-work-after-upgrading/m-p/1633257#M110803 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4436110">@neilsnoxell</a></SPAN>&nbsp;</P> <P>Thanks for getting in touch and telling us about this.</P> <P>Often a simple restart will solve the issue.</P> <P>Did you request a new SIM when you upgraded?</P> <P>Chris S</P> Fri, 07 Aug 2026 07:38:55 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-doesn-t-work-after-upgrading/m-p/1633257#M110803 Chris_S 2026-08-07T07:38:55Z