topic Re: Financial help due to ill health in Contracts & Billing

Financial help due to ill health

Midzy98 — Thu, 06 Aug 2026 11:00:17 GMT

I recently had some health issues, and time off work which I had to take to recover, the first half of the year has been terrible for me. I had payment plans sent up for me to help pay what I owe on my bill, however not working and lack of income has left me with a £800 debt, I have asked for help, now I have returned to work and fully recovered, there is no option for a payment plan only a promise to pay, but expecting to pay £800 lump some is ridiculous. I’ve been so proactive in communicating my problems and financial issues due to not working, and only offer a promise to pay. Which it I was to pay the full amount, would leave me with a hole in my pocket and unable to pay for essential items and bills. I’m back working fully now with a regular income. I just wish @EE could help me more. I’ve raised a complaint about this, as I’m willing to pay what I owe, just cannot well at once. And apparently there is no option for a payment plan, but considering eveything I’ve been through- and how vocal and good I’ve been at communicating they would do everything they can to set one up for me.

has anyone else had any similar issues? If so what would you suggest?

Re: Financial help due to ill health

Schockwave — Thu, 06 Aug 2026 11:27:30 GMT

@Midzy98 , @Ali_A , or any of the community team are you able to help this person?

Re: Financial help due to ill health

XRaySpeX — Thu, 06 Aug 2026 11:54:38 GMT

@Midzy98 : You'll need to phone CS to discuss your current situation & see what they can do for you.

Re: Financial help due to ill health

Midzy98 — Thu, 06 Aug 2026 14:28:42 GMT

I recently have been doing this, but they said that they cannot offer anything. I really am stuck and struggling if I’m honest, there must be something they are able to do, now that I’m back in a reliable position.

Re: Financial help due to ill health

Peter_W — Thu, 06 Aug 2026 15:31:55 GMT

Welcome to the Community, @Midzy98

Thanks for taking the time to share these details of your recent experience, I can appreciate this must be really tough.

I definitely want to make sure we've looked at every option we can with your payments, as it definitely sounds like you've been doing all you can to try and work with us around these recent difficulties.

I'm going to pop you over a private message so we can take some further details.

Speak soon,

Peter