SIM card 24 month cancellation can’t take back to store

Wobzomby86 — Tue, 04 Aug 2026 21:54:58 GMT

I got my self a SIM card 24 month contract in livingstone Scotland , got to my mothers in Fife and then I set up the SIM card but the signal was awfull .

1 bar and I sound like a robot, I did the usual restarted my phone even tried the SIM card in another phone , same issues indoor and out door

I phones up Ee and the advisor says I have to take the SIM card back to Livingstone to get cancled . He even struggles as I was cutting out and sounding like a robot.

Now here is my issue am heading back home to Orkney islands and can’t get back to Livingstone for me to take the SIM card back it would mean a 7 hour ferry journey over night than over 2 hours by bus from Aberdeen to Livingstone .

than due to travelling times find a bb to stay just to give back a SIM card.

it seems so strange that they can not cancel my contract online 😕

should I try phoning ee one more time ?
any other suggestions ?

Thanks

Re: SIM card 24 month cancellation can’t take back to store

Matt_124 — Wed, 05 Aug 2026 06:35:18 GMT

Unfortunately there is no 14-day change of mind policy available for in-store sales.

As part of the sales experience & terms and conditions this includes that a coverage check should be carried out prior to committing to the plan. Beyond this point, cancelling the SIM would be subject to early termination charges as you have agreed to the terms.

It would only be the store who could make a decision to cancel this contract without charges, but this would be entirely at the manager's discretion due to the above terms.

Retail stores are unable to transact or discuss accounts over the phone, so you would be required to attend in person for security purposes. Again, any decision would be subject to managerial discretion and there would be no obligation to accept a "return".

Signal & network performance can vary depending on the area. No network guarantees perfect coverage everywhere, so the onus is usually on the customer to ensure they have conducted coverage checks & tested the network (through use of a Pay As You Go SIM for example) before committing to a contract term. There are mitigations for homes & building with poor indoor coverage through the use of Wi-Fi Calling.

If coverage checks indicate that performance should be better, that points to the need to undertake some troubleshooting with EE Customer Services to establish the fault.

topic SIM card 24 month cancellation can’t take back to store in Contracts & Billing

SIM card 24 month cancellation can’t take back to store

Re: SIM card 24 month cancellation can’t take back to store