topic Payments and billing in Contracts & Billing

Payments and billing

Theresawolfe — Tue, 04 Aug 2026 12:59:13 GMT

Hi can someone help me

I haven’t paid my monthly phone bill so I told them can I have a payment extension for 30 days which they have approved, because I can’t afford it right now, but when I check my balance to 150 it still says I have unlimited data,calls,texts however they’re not working, how can this be resolved ?

Re: Payments and billing

XRaySpeX — Tue, 04 Aug 2026 14:22:51 GMT

A payment extension of 30 days will correspond to a suspension extension of 30 days. When you finally pay what you owe the suspension will be lifted, usually within 2 hours.

Re: Payments and billing

Peter_W — Tue, 04 Aug 2026 15:21:34 GMT

Welcome to the Community, @Theresawolfe

An inability to pay promise should coincide with the bar being lifted from your account, but we do recommend this can take up to 24 hours.

It's worth a restart of your phone too, as occasionally it can get stuck at the handset level.

If you still have no luck from there, there's a chance this may need to be lifted manually, or it's suspended you for a different reason like exceeding your credit limit.

If you get back in touch with our team, they'll be able to check over everything for you.

Peter