topic Re: My bill in Contracts & Billing

My bill

jekib51 — Sun, 02 Aug 2026 09:35:22 GMT

They've taken my July payment twice, on consecutive days, and they're taking another smaller payment tomorrow. I can't believe I can't contact them by email, especially considering that they send emails to me.

Re: My bill

chistery — Sun, 02 Aug 2026 09:43:35 GMT

Hi @jekib51

is it the same amount they've taken twice or different amounts? Could you have a Flex agreement where two direct debits are taken - one for the handset, one for the airtime?

You need to call EE and ask that what they see though. That will help decide where to go next.

Re: My bill

Northerner — Sun, 02 Aug 2026 10:18:59 GMT

Hi @jekib51

For issues like this you need to call EE CS on 150.

There is no account access on these forums.

Thanks

Re: My bill

jekib51 — Sun, 02 Aug 2026 10:21:05 GMT

Thanks but I've now noticed that it's because of the change to the new router and landline - one payment just says DD and the other says DD First Payment.You're right, looks like I'll have to ring them.

Re: My bill

jekib51 — Sun, 02 Aug 2026 11:56:37 GMT

Thanks, but I can't dial 150 because I don't have a mobile phone, just the EE landline. I've seen another number, which I'll ring, can only hope it's free because I'm anticipating a long call.

Re: My bill

bristolian — Sun, 02 Aug 2026 12:22:47 GMT

@jekib51 wrote:
Thanks, but I can't dial 150 ....I've seen another number, which I'll ring, can only hope it's free

Numbers beginning 01, 02 or 03 are landline-rate numbers. Anything beginning 080 is free to call, 077/078/079 is mobile rate.

Re: My bill

XRaySpeX — Sun, 02 Aug 2026 12:41:07 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

I would have thought 150 from an EE landline phone would take you to EE.

Re: My bill

jekib51 — Sun, 02 Aug 2026 14:21:49 GMT

Thanks. I know that 03 numbers normally cost but the help pages on this site say to call "From your EE mobile, 150", From any other phone, 03301231105. Calls are free from an EE number". Surely that must mean from an EE landline number.

Re: My bill

XRaySpeX — Sun, 02 Aug 2026 14:38:10 GMT

I doubt that any 03 is not potentially chargeable, neither on EE BB nor EE mobile. I think that Help Contact Us is badly worded & should read:

From your EE mobile 150

From any other network 0330 123 1105

Calls are free from an EE mobile. Charges may apply if you call from another network.

Why not call the Freephone no. I gave & you'll know it's free?