Unable to cancel

cbmisc — Mon, 27 Jul 2026 12:22:02 GMT

I called EE and cancelled my account personally. I was told in no uncertain terms that it was cancelled. I did not receive an email to that effect -- in fact, I have not received any emails from EE since I opened my account, except for one, to tell me my SIM is on the way.

I am not currently in the UK, but in my absence, have been charged for three months of a service I haven't used, and received threatening letters about putting black marks on my credit rating.

I have signed in to the website, and when I click on 'manage subscriptions' it either logs me out immediately or takes me to the products page. This has been the case from the day I started the account. You can have absolutely no inkling of how uninterested I am in purchasing additional EE services. I have signed in on the app, it tells me to link my service, which I cannot now do because a) I'm not in the country and don't have access to a UK phone line and b) according to my online account, I don't have a service to link!

Since I can't seem to email anybody, which would be the obvious and sane way to address this, please can someone let me know what I can do about this Schrodinger's EE account.

Re: Unable to cancel

Northerner — Mon, 27 Jul 2026 14:17:50 GMT

Hi @cbmisc

You'll need to speak to EE CS via their international number.

https://ee.co.uk/help/contact-ee

There is no account access on these forums.

Thanks

topic Re: Unable to cancel in Contracts & Billing

Unable to cancel

Re: Unable to cancel