topic Re: Apology for a mistaken complaint today in Contracts & Billing

Apology for a mistaken complaint today

Varnensky — Mon, 27 Jul 2026 11:13:51 GMT

Hi EE Team, I raised a phone complaint today that has now been closed. It was completely my misunderstanding and I want to apologize to the team. It is very important to me to admit when I am wrong. Thank you!

Re: Apology for a mistaken complaint today

XRaySpeX — Mon, 27 Jul 2026 13:29:47 GMT

Here you are not apologising to EE but to a public user discussion forum that can have no access to your specific account. If you wish to apologise you should do so by phoning CS.

Re: Apology for a mistaken complaint today

Ali_A — Mon, 27 Jul 2026 15:13:02 GMT

Hi @Varnensky

Welcome to the EE Community!

it's great to hear our Customer Service team were able to answer your questions satisfactorily and help you with a better understanding of the situation you had.

You did the right thing by getting in touch and giving us a chance to make sure we put things right. We want to give all our customers an excellent service, and if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it.

Thanks for taking the time to come onto the community forums and share your experience with the other members.
It's very much appreciated.

Ali