Anytime upgrade confusion with Flex

Vixstar87 — Fri, 24 Jul 2026 00:18:40 GMT

Looking to upgrade my phone which I can do for £0 as I'm in the latter part of my contract.

When I look at the upgrade options and price breakdown, it says Anytime Upgrade £0 - does that mean I have the anytime upgrade option added to my new contract, or is it simply just reconfirming I don't have to pay any upgrade fees?

The potential new contract I'm looking at is a Flex Plan (there are no original plans showing) on the All Rounder airtime plan, but I was under the impression you cannot upgrade early on a Flex Plan and that you have to pay off the airtime and device plan before you can upgrade? Can someone shed some clarity on this?

Re: Anytime upgrade confusion with Flex

Leanne_T — Fri, 24 Jul 2026 11:16:26 GMT

Hi @Vixstar87

Thanks for coming back to the community.

You would need to pay any existing Flex Pay agreements before you could upgrade to a new device, full details can be found in our Flex Pay Explained help page.

If you would like to discuss your options, please give us a call on 150.

Leanne.

topic Anytime upgrade confusion with Flex in Contracts & Billing

Anytime upgrade confusion with Flex

Re: Anytime upgrade confusion with Flex