https://community.ee.co.uk/t5/Contracts-Billing/Ee-first-payment/m-p/1630448#M110525 <P>Why have I had a standing order payment taken for my broadband titled 'first payment' when I am an existing customer and the EE standing order was taken for the same amount the day before? No changes to plan or adding new devices.&nbsp; Can anyone explain?&nbsp;</P> Thu, 23 Jul 2026 09:18:53 GMT Qwert1231 2026-07-23T09:18:53Z https://community.ee.co.uk/t5/Contracts-Billing/Ee-first-payment/m-p/1630448#M110525 <P>Why have I had a standing order payment taken for my broadband titled 'first payment' when I am an existing customer and the EE standing order was taken for the same amount the day before? No changes to plan or adding new devices.&nbsp; Can anyone explain?&nbsp;</P> Thu, 23 Jul 2026 09:18:53 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ee-first-payment/m-p/1630448#M110525 Qwert1231 2026-07-23T09:18:53Z https://community.ee.co.uk/t5/Contracts-Billing/Ee-first-payment/m-p/1630471#M110527 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5028513">@Qwert1231</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I can understand your concern if you have an unexpected payment showing on your account. If you <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">reach out to our team</A> then they will be able to take a look into this, and check what has happened here.</P> <P>Rach</P> Thu, 23 Jul 2026 12:05:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ee-first-payment/m-p/1630471#M110527 Rach_H 2026-07-23T12:05:16Z