topic Re: Monthly rolling contract but paperwork says 24 months — advice needed in Contracts & Billing

Monthly rolling contract but paperwork says 24 months — advice needed

Seniormido — Wed, 22 Jul 2026 09:46:47 GMT

Hi,

My EE contract ended and I contacted customer service because my number disappeared from the EE app.

I was planning to move to a PAYG pack, but the agent offered me a monthly rolling contract at the same price as the PAYG pack.

She advised that:

it is a monthly rolling contract
only 1 month notice is required to leave
there are no annual price increases

However, the paperwork I received states 24 months.

When I queried this, the agent told me to ignore the 24 month wording!

Has anyone experienced something similar with EE? Should I contact EE again and ask for written confirmation that this is a rolling contract with no 24 month commitment?

I’m concerned this could cause problems later if the written terms are different.

Thanks.

Re: Monthly rolling contract but paperwork says 24 months — advice needed

Peter_W — Wed, 22 Jul 2026 11:40:22 GMT

Hey there, @Seniormido

Since switching to this plan, have you been able to see your number in the EE App again?

If you can, please log in and select Manage > Your number > Your mobile plan.

Once you scroll to here, it should show both a contract start date and a contract end date.

I have a rolling contract on my own account, and the end date for this shows as a month from when I first took it out.

Peter

Re: Monthly rolling contract but paperwork says 24 months — advice needed

Seniormido — Wed, 22 Jul 2026 21:02:46 GMT

I can see it now on EE app but I think the mobile plan is not ready yet. I will recheck after few days. Thanks.