https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-bill/m-p/1630241#M110504 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2605045">@Jacklit1</a></SPAN></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Do you pay via direct debit? As your bill is always produced on the same day and then taken 8 days later so should be round about the same time each month.&nbsp;<BR /><BR />The app/website should be available again now to check your account and see what the bill relates to.</P> <P>&nbsp;</P> <P>Alex</P> Wed, 22 Jul 2026 07:55:37 GMT Alex_H 2026-07-22T07:55:37Z https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-bill/m-p/1630124#M110495 <P>Was hoping to use the chat facility but that’s unavailable.</P><P>Have had £60 deducted just before payday, the app can’t tell me why as updating and I struggle to call in the day due to being employed</P> Tue, 21 Jul 2026 21:57:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-bill/m-p/1630124#M110495 Jacklit1 2026-07-21T21:57:05Z https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-bill/m-p/1630241#M110504 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2605045">@Jacklit1</a></SPAN></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Do you pay via direct debit? As your bill is always produced on the same day and then taken 8 days later so should be round about the same time each month.&nbsp;<BR /><BR />The app/website should be available again now to check your account and see what the bill relates to.</P> <P>&nbsp;</P> <P>Alex</P> Wed, 22 Jul 2026 07:55:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-bill/m-p/1630241#M110504 Alex_H 2026-07-22T07:55:37Z