https://community.ee.co.uk/t5/Contracts-Billing/Final-Bill-received-weeks-ago-but-no-refund/m-p/1629983#M110457 <P>I received my final bill 2 weeks ago and was told I would receive a refund of £37.99. This still hasn't been received despite my direct debit remaining active. Why has this not been actioned and when can I expect my refund?</P> Tue, 21 Jul 2026 11:53:51 GMT mashman156 2026-07-21T11:53:51Z https://community.ee.co.uk/t5/Contracts-Billing/Final-Bill-received-weeks-ago-but-no-refund/m-p/1629983#M110457 <P>I received my final bill 2 weeks ago and was told I would receive a refund of £37.99. This still hasn't been received despite my direct debit remaining active. Why has this not been actioned and when can I expect my refund?</P> Tue, 21 Jul 2026 11:53:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Final-Bill-received-weeks-ago-but-no-refund/m-p/1629983#M110457 mashman156 2026-07-21T11:53:51Z https://community.ee.co.uk/t5/Contracts-Billing/Final-Bill-received-weeks-ago-but-no-refund/m-p/1630011#M110464 <P>HI <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5026023">@mashman156</a></SPAN>&nbsp;<BR /><BR />If you're in credit, we'll issue an automatic refund around eight days after your final bill date, once we have taken ino account any unpaid bills.&nbsp;<BR />&nbsp;</P> <P>If you pay by Direct Debit we'll pay the money straight into your bank account. Otherwise, we'll send a cheque to your registered address.<BR /><BR />What does your final bill total amount due show?&nbsp;<BR />You can post a screenshot here after hiding any personal details from it first.&nbsp;<BR /><BR />Ali&nbsp;<BR />&nbsp;</P> Tue, 21 Jul 2026 13:55:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Final-Bill-received-weeks-ago-but-no-refund/m-p/1630011#M110464 Ali_A 2026-07-21T13:55:16Z