topic Re: Can't see bill on app in Contracts & Billing

Can't see bill on app

Clairb1973 — Tue, 21 Jul 2026 08:01:52 GMT

Hi, everytime i log on the EE app to view and pay my bill its saying 'We can't load this information' anyone else having this problem?

Re: Can't see bill on app

Chris_S — Tue, 21 Jul 2026 10:34:25 GMT

Hi @Clairb1973

Thanks for getting in touch and telling us about your issue.

I can imagine it's frustrating when you're getting an error message when you're trying to view your bill.

Do you get the same issue when you try to view your bill via a web page?

If you're connected to WIFI, could you try connecting to your mobile data, then giving it another try?

Chris S

Re: Can't see bill on app

Clairb1973 — Tue, 21 Jul 2026 10:54:42 GMT

Hi,

When i log on via my pc i get this,

I have paid the £21.08 this morning, that has gone out of my bank but I've had no confirmation e-mail to say I've paid and its still showing its to be paid.

I don't understand why its saying i don't currently have an airtime plan, i do have a plan that's £31.50 per month.

The app is just saying 'We cant load this information and its not my fault and you're working hard to fix it' but its been like that for 2 days.

Re: Can't see bill on app

Chris_S — Tue, 21 Jul 2026 11:22:37 GMT

It's odd that your online account is saying that you don't currently have an airtime plan @Clairb1973

I'd recommend giving us a call so a guide can get access to your account and get this looked into for you.

Chris S

Re: Can't see bill on app

Clairb1973 — Tue, 21 Jul 2026 11:32:51 GMT

ok thanks.