topic Re: My card is charged £49.00 for an unknown subscription in Contracts & Billing

Re: My card is charged £49.00 for an unknown subscription

Dentalnurse12 — Tue, 21 Jul 2026 07:10:58 GMT

Why did you take money from my account if you guys doesn’t stop I will report you to the police I didn’t sign for any subscription cancel it

Re: Re: My card is charged £49.00 for an unknown subscription

Dentalnurse12 — Tue, 21 Jul 2026 07:11:55 GMT

I’m not happy at all cancel it

Re: Re: My card is charged £49.00 for an unknown subscription

Chris_B — Tue, 21 Jul 2026 07:17:59 GMT

@Dentalnurse12 Are you an EE customer? If not you need to report this to your bank. If you are a EE customer you need to call customer support to inquire what this is about. Nothing can be done about this from here as this is a public forum and no one here’s knows who you are or what this payment is about.

Re: Re: My card is charged £49.00 for an unknown subscription

Dentalnurse12 — Tue, 21 Jul 2026 07:23:09 GMT

I’m not EE customer

Re: Re: My card is charged £49.00 for an unknown subscription

chistery — Tue, 21 Jul 2026 08:00:32 GMT

Hi @Dentalnurse12

As @Chris_B says, report it to your bank. If you are not an EE/BT customer, then it's fraud. Your bank will hopefully refund it, and may need to replace your card.

Call 159 to talk to your bank.