topic Unable to join EE 1600mbps via third party deals in Contracts & Billing

Unable to join EE 1600mbps via third party deals

Miggins01 — Sun, 19 Jul 2026 22:00:27 GMT

For some time I have been unable to take up the 1600mbps service on a 24 month contract for £33.99 via the third party sites (Two of which: USwitch and Money Saving expert). The offer is listed as valid for another few days and I have called EE support to be told they are unable to see the offer but can sign me up for the same deal for £42.99 - no thanks. (The offer also includes cancellation fee cover up to £300 and a gift card for over £160)

I have switched off VPN, ad blockers and tried different browsers, machines and even locations, all to no avail - all report the same error which comes from EE or BT site

The sign up process fails at the end after the payment details have been entered - long after the process has switched to the EE domain/website and displays the offer price of £33.99 throughout.

If the offer is not valid it should have been pulled or a clear message displayed to state it has expired or better still you should honour the offer.

Please advise as this is frustrating and not giving a good experience.

Thanks

Potential EE Customer

Re: Unable to join EE 1600mbps via third party deals

XRaySpeX — Sun, 19 Jul 2026 22:04:10 GMT

Who is your current ISP?

Re: Unable to join EE 1600mbps via third party deals

Miggins01 — Sun, 19 Jul 2026 22:21:58 GMT

Current ISP is Fibrely

I have a quote for early exit and have also tried different bank accounts to ensure it's not an issue there.

It also fails when I try taking up the dearer contract direct on the EE site - so it isnt related to the links provided by the third party offers

Thx

Re: Unable to join EE 1600mbps via third party deals

Miggins01 — Mon, 20 Jul 2026 13:54:36 GMT

Is this related to my current provider?

Re: Unable to join EE 1600mbps via third party deals

XRaySpeX — Mon, 20 Jul 2026 16:07:34 GMT

No, not that 1. It might have been if it were BT group.