Flex payment not going through

Dazwaywardson — Thu, 16 Jul 2026 09:39:49 GMT

I have tried to pay my flex 8 times and each time it keeps saying the payment has not gone through. The first time it said it was when I paid my main bill.

Since then I have tried it 7 more times but each time it just won't go through.

The payment method is fine otherwise I wouldn't have been able to pay the main bill.

The last two times I tried was today (16/07/2026)

Can anyone help me please?

Re: Flex payment not going through

Christopher_G — Thu, 16 Jul 2026 16:17:08 GMT

Hi @Dazwaywardson

Welcome to the community.

If you could try using a different payment method, it'll help us understand what is happening. If the payment still doesn't go through, I recommend speaking with our customer support team, so that they can look into it further.

Keep us posted on what happens please.

Chris

topic Flex payment not going through in Contracts & Billing

Flex payment not going through

Re: Flex payment not going through