topic Re: contact - not phone in Contracts & Billing

contact - not phone

Davidauston27 — Thu, 09 Jul 2026 09:58:29 GMT

I have recently left EE broadband as it just wasn't good enough in my area. I have been sent a threatening letter saying i still have an outstanding balance on my account. I would like to see how this is worked out. I have a issue using the phone so prefer to email but I cant find anyway of contacting EE billing. Anyone help?

Re: contact - not phone

XRaySpeX — Thu, 09 Jul 2026 11:14:18 GMT

If you left before your min. term you will be owing exit fees.

EE provide no email contact. You need to phone CS for this.

Re: contact - not phone

Davidauston27 — Thu, 09 Jul 2026 11:22:02 GMT

I have paid the fees that I was told about and i was out of contract.
I have an issue using phones when money is involved. Tried going on app, no where to go, website, no where to go. Tried creating new account and it doesnt recognise the account number.
They can sing for it!

Re: contact - not phone

XRaySpeX — Thu, 09 Jul 2026 11:30:08 GMT

So will the debt collectors.

How did you go about cancelling your BB? Perhaps you just owe money for unreturned kit.

Re: contact - not phone

Peter_W — Thu, 09 Jul 2026 11:57:42 GMT

Welcome back to the Community, @Davidauston27

Like @XRaySpeX mentioned, calling is definitely going to be the quickest ways to get these charges checked and clear up what's happening.

Whilst we don't have a chat option for Broadband accounts, if you're not comfortable discussing these matters over the phone, we do have a few other options.

I'd recommend checking out the text relay option listed below; whilst this is designed for customers that are hard of hearing, anyone is welcome to use if if they are unable to call.

Communication support | Accessibility services and support | EE

Peter

Re: contact - not phone

Davidauston27 — Thu, 09 Jul 2026 12:09:38 GMT

Hi i dont have any issue regarding using a phone apart from people change their stories - clearly as i thought everything was paid upto date. I like to have everything in writing.
Im sure its not legal to request money without actually providing a "bill" and i just want to see a "bill"

Re: contact - not phone

Davidauston27 — Thu, 09 Jul 2026 12:10:53 GMT

A debit collector for £45? wont happen. Especially when I have no invoice, which is all i want, to see what I am paying for.

Re: contact - not phone

Chris_B — Thu, 09 Jul 2026 12:16:15 GMT

@Davidauston27 will happen and the debt collector will add their own fee, so it’ll be more than £45. Have you called customer support this yet as advised?

Re: contact - not phone

Davidauston27 — Thu, 09 Jul 2026 12:19:43 GMT

You should read before getting involved

Re: contact - not phone

ee_user14 — Thu, 09 Jul 2026 12:42:41 GMT

The alternative option, if you prefer to have a written audit trail, is to write in by post. And to be fair, if you've received the notification by letter, it seems fair cop to reply by letter - especially if you're denying the debt in part or full.