topic Re: how do I change my tariff? in Contracts & Billing

how do I change my tariff?

marieellerton — Wed, 08 Jul 2026 19:03:05 GMT

I'm having financial issues ATM so trying to lower all my bills as much as I can so wanted to lower my tariff to help with this, I'm disabled and barely leave the house I very rarely text but I do make the occasional phone call I currently have unlimited everything and I don't need that.

but can't find anywhere , where I can change it??

Re: how do I change my tariff?

chistery — Wed, 08 Jul 2026 19:14:04 GMT

Hi @marieellerton

It really depends on if you are within your minimum term or not?

I would suggest you call EE and discuss your options as they have access to your account and can take you through any options that might be available to you.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Re: how do I change my tariff?

XRaySpeX — Wed, 08 Jul 2026 19:53:08 GMT

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: how do I change my tariff?

marieellerton — Wed, 08 Jul 2026 19:53:34 GMT

so if your still in your minimum you can't lower it? that would explain why thankscx