topic Re: Cancellation of contract during cooling-off period in Contracts & Billing

Cancellation of contract during cooling-off period

cihanyuzgec — Thu, 21 Sep 2023 16:14:02 GMT

Dear Team,

Today I have completed a cooling off period form, do you know how long will it take for EE to approve my contract cancellation ?

Leanne_T — Fri, 22 Sep 2023 07:09:17 GMT

Thanks for coming to the community.

Have you requested to cancel the contract within 14 days of purchase?

If so, once your form has been received and processed, our team will get in touch with you to advise how to return your equipment and the next steps.

Thanks 🙂

Leanne.

Darklotus666 — Mon, 06 Jul 2026 12:26:06 GMT

yes please.

Darklotus666 — Mon, 06 Jul 2026 12:28:03 GMT

yes.

Leanne_T — Mon, 06 Jul 2026 14:46:02 GMT

Thanks for coming here.

If you want to cancel the contract, please see our EE returns form page for details.

Leanne.