topic EE Broadband Bills not visible! in Contracts & Billing

EE Broadband Bills not visible!

VB62 — Sat, 04 Jul 2026 08:09:38 GMT

I have never been able to see my Broadband Bill. the service appears to have been broken, as in "this service is unavailable right now", for over a year. I was without WIFI for 3 weeks this time last year (July 2025). I was told I would receive a rebate but that hasn't happened, or rather I cant check because I cant see my bills! No point in talking to Customer Services (yes I have tried several times), I might as well talk to the moon (it took me 2 years to combine my mobile SIM package to my broadband account!). Has anyone else experienced this issue with seeing their bills? And what was the fix if there was one.

Re: EE Broadband Bills not visible!

Northerner — Sat, 04 Jul 2026 09:40:28 GMT

Hi @VB62

Have you spoken to EE CS.

Ask them to delete your online profile and register fresh again. This might help.

Thanks

Re: EE Broadband Bills not visible!

Chris_B — Sat, 04 Jul 2026 11:24:25 GMT

@VB62 No I linked my mobile and broadband accounts years ago with no issues. And I can see both my mobile and broadband bills via my account without issue. So it’s not broken it’s your account that has a problem as these are not the same thing. But do as @Northerner has mentioned as it’s usually a reset that’s required to fix an individual account problem.