topic Re: Help in Contracts & Billing

Help

Ben051 — Thu, 02 Jul 2026 20:43:33 GMT

How do I see how much kt would cost to cancel my ee phone bill and phone contract with out canceling my Nintendo switch 2 vr head set and Xbox

Re: Help

XRaySpeX — Thu, 02 Jul 2026 21:16:30 GMT

@Ben051 : Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%. You can text INFO to 85075 to find out the exact figure as of now.

If the Nintendo & Xbox are on "add to mobile bill" the cancelling mobile phone contract will also auto cancel those.

Re: Help

Leanne_T — Fri, 03 Jul 2026 07:26:42 GMT

Morning @Ben051

Thanks for coming to the community.

Just to check for the two accessory's you have, did you add these both to your plan and they show on your bill each month? Or, do you have EE Finance for these?

Speak to you soon 🙂

Leanne.

Re: Help

Ben051 — Fri, 03 Jul 2026 10:25:18 GMT

I add them to my plan

Re: Help

Leanne_T — Fri, 03 Jul 2026 10:44:38 GMT

Thanks @Ben051

If you cancel your pay monthly contract and no longer an EE customer, you would need to pay the remaining installments for the add to plan accessories.

If you would like to find out full costs, please give us a call and our mobile guides will be happy to help you further 🙂

Leanne.

Re: Help

Ben051 — Fri, 03 Jul 2026 10:51:04 GMT

Can I not keep paying the the accessories just cancel my phone plan

Re: Help

Leanne_T — Fri, 03 Jul 2026 11:11:40 GMT

Hi @Ben051

You can find the terms and conditions here Add to Plan Accessory Agreement T&Cs.

If you give us a call the team can check the account and see what options are available.

Leanne.

Re: Help

ee_user14 — Fri, 03 Jul 2026 11:27:00 GMT

@Ben051 wrote:
Can I not keep paying the the accessories just cancel my phone plan

The accessories are an "add to" plan.. if you have no phone plan, there is nothing to "add to"