EE cannot get my bill right

trevQPK — Tue, 30 Jun 2026 17:00:22 GMT

After numerous calls with what I thought would sort out my billing problems since changing from BT BB I still have problems my next bill. After 6+ calls I thought it would be sorted as the last person I spoke to found out that the DI team (Data Integrity) had not confirmed changes they made to the amounts I should be charged. They got the BB charge correct but now the TV is still showing £5 more than contracted. Although refunds of £80 from the last three bills has compensated for the overbilling it looks like I’ll have to call again for yet yet another refund.

Re: EE cannot get my bill right

Debbie_G — Wed, 01 Jul 2026 08:50:39 GMT

Hi @trevQPK.

Thanks for coming to the community.

I'm sorry this hasn't been sorted out, and I understand this will be frustrating.

If you're seeing an extra £5 charge, I'd recommend getting back in touch with our customer support team so this can be checked further and escalated, if needed.

Debbie

topic EE cannot get my bill right in Contracts & Billing

EE cannot get my bill right

Re: EE cannot get my bill right