topic Change my payment date in Contracts & Billing

Change my payment date

Marieann07 — Tue, 30 Jun 2026 13:38:04 GMT

Could I have help with my bill payment date, I need to change it because due to a family death I have fallen behind a bit

Re: Change my payment date

XRaySpeX — Tue, 30 Jun 2026 14:03:14 GMT

@Marieann07 : Are you paying by DD? If so. you can change your payment date or bank details in your EE a/c under Bills & Payments > Manage Direct Debit.

You will need to be set up as the Bill Payer under Account Settings > Manage Numbers to do that though.

Otherwise, you need to call EE to change your billing date & your payment date will follow in step.

Re: Change my payment date

Chris_B — Wed, 01 Jul 2026 07:24:14 GMT

@Marieann07 You can only change it for the next billing date not the current one. You say you’ve fallen behind this needs to be paid if you’ve been billed. probably best to call customer support about this.

Re: Change my payment date

Lesley_W — Wed, 01 Jul 2026 07:39:45 GMT

Hi @Marieann07

Thanks for coming to our community.

I'm sorry for your loss and understand that it will be a difficult time for you.

If you can give our team a call, they will do their best to support you with this.

Lesley