topic Re: Address change in Contracts & Billing

Address change

Gursewak1990 — Mon, 01 Jun 2026 19:50:33 GMT

How can i change my delivery address?

Re: Address change

Chris_B — Mon, 01 Jun 2026 20:24:30 GMT

@Gursewak1990 Have you already ordered something? If you have this can’t be changed as the order has been made to the address on the account.

Re: Address change

Schockwave — Mon, 01 Jun 2026 20:25:53 GMT

Hello @Gursewak1990 ,

Welcome to the community,

If you have ordered something from EE, then you will need to ring customer service to change your delivery address, but EE usually only deliver to your home address, so not sure why you want or need to change your address.

Re: Address change

Gursewak1990 — Mon, 01 Jun 2026 20:39:47 GMT

Not ordered yet. I just want to change my address as i change the house

Re: Address change

Ali_A — Tue, 02 Jun 2026 09:54:48 GMT

Hi @Gursewak1990

As @Chris_B and @Schockwave both mentioned, it's not possible to change the delivery address once you have placed an order.

To have your package delivered to the new address you'll need to cancel your order, and place a brand new order with the correct address.
It's important to ensure your contact details are kept up to date before placing any orders.

You can call customer service where a guide will be able to help you cancel your order.

Ali

Re: Address change

Dasushilpa — Tue, 30 Jun 2026 08:26:18 GMT

I want to change address

[Mod edit: removed personal details]

Re: Address change

Schockwave — Tue, 30 Jun 2026 09:50:06 GMT

Hello @Dasushilpa ,

Welcome to the community,

You can do this via the app or website, clicking on Manage then scroll down to settings and click on check settings and then click on account, you should be able to change billing address there by clicking on it.

Re: Address change

Peter_W — Tue, 30 Jun 2026 10:22:48 GMT

Welcome to the Community, @Dasushilpa

Just to expand on the great advice @Schockwave has shared above - changing your address via the EE app will only amend this for billing and deliveries moving forwards.

If you already have an outstanding delivery and need this delivered elsewhere, you'll need to give our team a call.

Peter