topic Cancellation in Contracts & Billing

Cancellation

JulieMcN — Mon, 29 Jun 2026 11:35:45 GMT

I wrote to EE to cancel my mobile phone account months ago and I’m still being charged. I don’t want to sieve hours on the phone. Is it possible to cancel contract effectively online?

Re: Cancellation

JulieMcN — Mon, 29 Jun 2026 11:36:22 GMT

*spend*

Re: Cancellation

Northerner — Mon, 29 Jun 2026 11:39:00 GMT

Hi @JulieMcN

Did you write in and use recorded delivery post.

There is no online cancellation you'll need to speak to EE CS.

https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know

Thanks

Re: Cancellation

XRaySpeX — Mon, 29 Jun 2026 11:41:54 GMT

No, only by phone or letter. How did you write? If by email it may not have been delivered or noted as EE provide no email contact. I should call CS & check the state of your a/c.