Commend a member of staff

Chris_Burns — Mon, 29 Jun 2026 09:49:41 GMT

Hi all,

I have been having considerable trouble trying to get my final bill sorted as I kept being billed for £851 I did not owe. On Friday 26th June I called for at least the 4th time (having been told incorrectly on the other occasions it was sorted) and spoke to Sarah in the Falkirk office.

Sarah was friendly, polite, chatty and funny in a way that considerably eased my stress over this. She spent a lot of time investigating the issue and ensuring that a solution really was found before she would end the call. She promised me that she would check it on the Saturday and if things weren't fixed she would call when she was next in work. On the saturday I received a revised and fixed final bill refunding all the erroneous money.

I believe that Sarah went far beyond the level of customer service I have come to expect and dealt with this complaint effectively and professionally to actually achieve resolution.I would like her to receive a commendation for her work.

Thanks

Re: Commend a member of staff

Peter_W — Mon, 29 Jun 2026 11:30:47 GMT

Welcome to the Community, @Chris_Burns

Thanks so much for taking the time to stop by and let us know about your experience when speaking with Sarah 😊

Considering how long your billing issue has been going on, I'm really glad to hear that she went the extra mile to ensure you got things resolved, too.

I'm keen to make sure we get your feedback passed on, so I'm going to pop you over a private message so we can take some more details.

Speak soon,

Peter

topic Re: Commend a member of staff in Contracts & Billing

Commend a member of staff

Re: Commend a member of staff