topic Re: EE Account & Billing - Online access via PC ? in Contracts & Billing

EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 17:08:27 GMT

I have been transferred from Plusnet so as to keep my landline phone service, and have received an e-mail from EE about my first bill.

However, I cannot download the EE App via my Google Account, and in any case would prefer to view this online via my PC (Win 11). I've tried to access the billing information via the EE web link, 'Manage Account' but without success:

"We can't load this right now
There's a problem getting the information to you. Please try again later"

I have tried several times since but cannot gain access to the bill which EE says it has raised. FYI My landline phone was cut off today (I have a mobile phone for emergencies but it's not EE or BT supplied so presumably a phone call to EE support will be chargeable ?).

Re: EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 18:13:43 GMT

Correction: I now see that the web page I tried to access is 'Apps and subscriptions', which is not what I was looking for (which is billing information).

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Thu, 25 Jun 2026 18:40:06 GMT

Bills & Payments is what you want.

Re: EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 21:47:05 GMT

Many thanks for the suggestion - but I can't see 'Bills & Payments' after logging in. I could see 'Orders' but get an error message:

"Orders
Some internal error occurred
E00001: Service Error. User Reference is …"

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Fri, 26 Jun 2026 00:28:06 GMT

It should be under Manage.

Re: EE Account & Billing - Online access via PC ?

Dave523 — Fri, 26 Jun 2026 08:46:15 GMT

Thanks again - 'Bills & Payments' isn't visible on my EE Manage page, screenshot attached.

Re: EE Account & Billing - Online access via PC ?

Ali_A — Fri, 26 Jun 2026 09:02:08 GMT

HI @Dave523

Have your services with EE already started?

Please also check your account has been linked to your EE online access. From what you have said it should already be set up, but if not you can find the steps at Linking your EE products to your EE login.

Ali

Re: EE Account & Billing - Online access via PC ?

Dave523 — Fri, 26 Jun 2026 09:27:47 GMT

Thanks, that's useful - the service has started. I've looked at the web guidance ('Linking your EE products to your EE login') but cannot see 'Link a device' after logging in:

Link a product online

Log in to the EE website.
Scroll to the bottom of the page.
Choose Link a device.

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Fri, 26 Jun 2026 12:14:05 GMT

From that it looks as if you have no products linked to it. That's why it's asking you to "Link a Product" Link your BB there using its a/c no. starting with 'GB'.

EDIT: Responding to your last post, "Link a Product" is on the Manage page you showed us earlier.

Re: EE Account & Billing - Online access via PC ?

Dave523 — Fri, 26 Jun 2026 14:00:12 GMT

Thanks again - I've followed the "Link a Product" suggestion, and after resolving a birth date query via support (0800 956 6000), the latest bill is now accessible.

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Fri, 26 Jun 2026 14:01:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE Account & Billing - Online access via PC ?

Ali_A — Fri, 26 Jun 2026 16:19:31 GMT

@Dave523

The Link a Device may be at the top.

Ali

Re: EE Account & Billing - Online access via PC ?

Dave523 — Fri, 26 Jun 2026 17:35:30 GMT

Many thanks - my browser (Firefox & Win 11) will not fully load the URL shown in your screenshot: https://ee.co.uk/exp/home

The browser is stuck in a repetitive loop of about a second for each cycle.

However, I have managed to register my Broadband service with EE, so the original access to billing query is now resolved.