topic Re: EE Account & Billing - Online access via PC ? in Contracts & Billing

EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 17:08:27 GMT

I have been transferred from Plusnet so as to keep my landline phone service, and have received an e-mail from EE about my first bill.

However, I cannot download the EE App via my Google Account, and in any case would prefer to view this online via my PC (Win 11). I've tried to access the billing information via the EE web link, 'Manage Account' but without success:

"We can't load this right now
There's a problem getting the information to you. Please try again later"

I have tried several times since but cannot gain access to the bill which EE says it has raised. FYI My landline phone was cut off today (I have a mobile phone for emergencies but it's not EE or BT supplied so presumably a phone call to EE support will be chargeable ?).

Re: EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 18:13:43 GMT

Correction: I now see that the web page I tried to access is 'Apps and subscriptions', which is not what I was looking for (which is billing information).

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Thu, 25 Jun 2026 18:40:06 GMT

Bills & Payments is what you want.

Re: EE Account & Billing - Online access via PC ?

Dave523 — Thu, 25 Jun 2026 21:47:05 GMT

Many thanks for the suggestion - but I can't see 'Bills & Payments' after logging in. I could see 'Orders' but get an error message:

"Orders
Some internal error occurred
E00001: Service Error. User Reference is …"

Re: EE Account & Billing - Online access via PC ?

XRaySpeX — Fri, 26 Jun 2026 00:28:06 GMT

It should be under Manage.