Payment next due didn't reflect contract price

Leefield — Thu, 25 Jun 2026 22:13:09 GMT

I signed a contract over a month ago for £49.99 for a package deal. When I checked the app for next payment it was for over £60.

I contacted EE by phone, twice...I was told it had been rectified.. Twice. I then checked the app to find I had been lied to.. twice.

8 calls and over 5 hours in total later.. I was told that to sort for good, I would have to redo the contract.. which I just did.

However I have noticed that they have upped the price. What they promised me on the phone and the contract price do not match..

Who do I have to contact to simply get my original contract honoured? And am tired of being lied too and conned.

Re: Payment next due didn't reflect contract price

Chris_B — Fri, 26 Jun 2026 07:06:10 GMT

@Leefield Did you look at the brill breakdown or just the amount you need to pay ? When calling customer support it doesn’t change within the app when you got told it’s been sorted it’s all backend stuff. It’s because the bill has been issued.

topic Payment next due didn't reflect contract price in Contracts & Billing

Payment next due didn't reflect contract price

Re: Payment next due didn't reflect contract price