topic Re: Derby I wanted if somebody could help me I recently paid my bill on the 17th but in Contracts & Billing

Derby I wanted if somebody could help me I recently paid my bill on the 17th but

Bigbird730 — Mon, 22 Jun 2026 18:31:03 GMT

I recently paid my bill on the 17th of June and I have had my services restricted telling me I have an outstanding bill when I know I have only just paid it now I can no longer make calls and I rely on my phone for a lot of support could anybody help at all please in what I should do going forward

Re: Derby I wanted if somebody could help me I recently paid my bill on the 17th but

Schockwave — Mon, 22 Jun 2026 20:42:14 GMT

Hello @Bigbird730 ,

Welcome to the community,

I need to contact customer services by using another phone or go to an EE store to get this sorted, but you would also need to go with a photo ID, so that they can take a look for you, we cannot do nothing here in this public forum, we have no account access.