topic Re: EE App, Text and Online say I can upgrade early but Live Chat saying I can’t? in Contracts & Billing

EE App, Text and Online say I can upgrade early but Live Chat saying I can’t?

Stevie93 — Mon, 22 Jun 2026 15:08:10 GMT

Good afternoon,

I’m due for an upgrade on my sim deal (which ends next month so I can do an early upgrade . One staff member on your live chat says I can only upgrade on handsets not sim only deals? The app, 150 text and my online account says differently. Is the staff member lying to me.

Re: EE App, Text and Online say I can upgrade early but Live Chat saying I can’t?

Leanne_T — Mon, 22 Jun 2026 17:15:43 GMT

Hi @Stevie93

Thanks for coming back to the community.

Does the EE app and website show you available SIM Only plans to select as an upgrade? Do you get any error messages if you try and select a new SIM Only plan to upgrade to?

Could you text UP to 150 and let me know the full reply, removing any personal details.

Speak soon 🙂

Leanne.