Payment made but not credited my accouny

Katpars — Mon, 22 Jun 2026 14:07:06 GMT

Made a payment on Friday 19/06/2026 and even though it is showing in my Payments section, it is not showing as my account being in credit before my bill being due tomorrow - I have never missed a payment in the 11 years of being with EE and this is causing me anxiety and stress

Re: Payment made but not credited my accouny

Leanne_T — Mon, 22 Jun 2026 17:06:40 GMT

Hi there @Katpars

Thanks for coming to the community.

I understand how worrying this will be for you and will do my best to help.

Just to check, do you pay by direct debit each month and the payment is due tomorrow?

Could you text BALANCE to 150, does the reply show the payment has been received and the bill has been paid?

Speak to you soon.

Leanne.

topic Payment made but not credited my accouny in Contracts & Billing

Payment made but not credited my accouny

Re: Payment made but not credited my accouny