topic Re: Account problems in Contracts & Billing

Account problems

wayneglover1 — Sat, 13 Jun 2026 11:04:22 GMT

I've tried to login to my EE account to check the services that I got and had loads of problems.

First off, it didn't recognise my email and password, so i tried a password reset. It said the email address didn't exist but I've been having bills sent to the email address i'm using and i know its correct.

Sorry it forced me to create a new account. Now I've made a new account it says I don't have any services or subscription which is incorrect. I don't know who to contact to help me with this. I've got my account number from the bills that have been sent.

I'm very frustrated at how poor the support on the website is for this and it should be a simple matter of that I just have access to what I'm paying for.

Re: Account problems

Ali_A — Sat, 13 Jun 2026 13:58:02 GMT

Hi @wayneglover1

Welcome to the community.

Please get in touch with our Broadband Customer Service team who'll be able to ensure the correct email address is active and linked to your broadband account so you can view your details online.

They'll also be able to remove any duplicate accounts that have been created which you don't need.

Ali

Re: Account problems

XRaySpeX — Sat, 13 Jun 2026 16:14:08 GMT

For what EE services is this for?