topic Re: Why EE charges me£199.35😨😨😨😨, I can’t to live chat er to talking is problem in Contracts & Billing

Why EE charges me£199.35😨😨😨😨, I can’t to live chat er to talking is problem

KTchan150 — Fri, 12 Jun 2026 10:10:25 GMT

Why EE charges me £199.35😨😨😨😨, I can’t to live chat EE to talking is problem, please help, I need to solve this problem, How to live chat online to EE?

thanks

Re: Why EE charges me£199.35😨😨😨😨, I can’t to live chat er to talking is problem

Schockwave — Fri, 12 Jun 2026 11:31:29 GMT

Hello @KTchan150 ,

Welcome to the community,

Are you on contract or pay as you go?

Live chat is only available to customers on mobile contract, not for customers on broadband or pay as you go.

You will find the live chat by going to the app and scrolling down and clicking on help and then scrolling down and clicking on talk to us.

You will otherwise have to ring customer service to speak to them.

Re: Why EE charges me£199.35😨😨😨😨, I can’t to live chat er to talking is problem

Northerner — Fri, 12 Jun 2026 11:37:28 GMT

Hi @KTchan150

Probably better calling EE CS on 150 about this issue.

Thanks