Speaking to business support without giving a mobile number

Alan361969 — Fri, 12 Jun 2026 07:09:51 GMT

Hi,

Over the last few years I've transferred several phone accounts away from EE to a business provider. As far as I can see these accounts are all working well, but I have a bill from EE threatening disconnection if I don't settle an outstanding bill. It may be that there's still a phone out there on an old contract, but I can't find out which phone / number / service this relates to.

I can't log into myEE app as I think my account is closed. All I have is an account number and a balance. How can I get to speak to a person who can look this up for me? All the phone routing seems to require me to enter a phone number. I don't even know for sure that the bill relates to a phone.

Thanks

Alan

Re: Speaking to business support without giving a mobile number

Rach_H — Fri, 12 Jun 2026 10:33:02 GMT

Hi @Alan361969,

Welcome to the Community!

I'm sorry to hear you're having trouble getting through to the team about this, and I'm keen to help you to get this sorted. When you call are you able to use one of the numbers you've moved elsewhere, or does this not get you through to the team?

Rach

topic Re: Speaking to business support without giving a mobile number in Contracts & Billing

Speaking to business support without giving a mobile number

Re: Speaking to business support without giving a mobile number