topic Re: Continued Billing After Contract Completion and Account Closure in Contracts & Billing

Continued Billing After Contract Completion and Account Closure

Godwinp — Thu, 11 Jun 2026 08:01:07 GMT

Dear EE Customer Services,

I completed all payments under my phone contract, and my account has been closed. However, I am still receiving bills from EE.

Could you please investigate this matter and rectify any billing errors? If there is an outstanding balance that I am unaware of, please provide a detailed explanation. Otherwise, I would appreciate confirmation that the account is fully closed and that no further bills will be issued.

Re: Continued Billing After Contract Completion and Account Closure

Alex_H — Thu, 11 Jun 2026 10:11:39 GMT

Hi @Godwinp,

Welcome to the EE Community

If you have had multiple bills after your contract was cancelled, rather than just one last final bill, then it does seem something may still be active on your account.

We have no access to your account via these forums, so I would recommend reaching out to our billing team so that this can be investigated and resolved for you.

Alex

Re: Continued Billing After Contract Completion and Account Closure

Chris_B — Thu, 11 Jun 2026 12:02:48 GMT

@Godwinp did you give 30 days notice to terminate ? Contracts don’t just ended at the minimum term. They changed to a 30 day rolling contract until you specifically give notice terminate or move your number away to a different network.