topic Re: Billing update in Contracts & Billing

Billing update

Wsdkm01 — Thu, 04 Jun 2026 13:41:25 GMT

Received email saying we have made mistake with billing and I owe £13 a month for last 3 months,there mistake there problem not mine, anyone else had this message or is it a scam.

Re: Billing update

garybs29 — Thu, 04 Jun 2026 14:11:16 GMT

There was a similar post on here previously where when posted it was pointed out they hadn't been paying for something for over a year so it was correct. May be best to contact customer services but what doe sit say you owe money for?

Re: Billing update

Northerner — Thu, 04 Jun 2026 15:35:17 GMT

Hi @Wsdkm01

If it's contractual then it is your issue unless EE waiver the costs.

As @garybs29 says best speak to EE CS on 150.

Thanks

Re: Billing update

Wsdkm01 — Thu, 04 Jun 2026 16:06:17 GMT

Says they have been undercharging me for Netflix premium which I never asked for to my knowledge.

Re: Billing update

Wsdkm01 — Thu, 04 Jun 2026 16:09:04 GMT

They say they have undercharged me for Netflix premium which as far as I know I have never requested.i will take it up with of I'm and see how they deal with it, called them already and was told there were no additions to my billing.