topic Re: I cancelled my account by accident online - how do I restore it? in Contracts & Billing

I cancelled my account by accident online - how do I restore it?

Numklop83 — Thu, 04 Jun 2026 04:12:59 GMT

I cancelled my mobile account by accident this morning. How do I undo my mistake? I cannot see a way to undo my mistake via the website. I can only see an option to view my final bill, but no option to cancel my request.

I went online to pay my bill. I kept seeing options to link my bills which I did not understand, so I hit cancel thinking I could link my accounts later, thinking I was just asking not to link my bills yet, but later.

Why was there no wartning message to say are you sure you wish to cancel your EE account?

I just wanted to pay my bill. I felt like I was being forced to link my accouts when I wanted to do this later.

I feel so frustrated right now.

Re: I cancelled my account by accident online - how do I restore it?

Chris_B — Thu, 04 Jun 2026 07:07:29 GMT

@Numklop83 you need to call custom support ASAP.

Re: I cancelled my account by accident online - how do I restore it?

XRaySpeX — Thu, 04 Jun 2026 10:34:10 GMT

@Numklop83 : How did you cancel your contract by accident? To cancel you need to phone CS. How could you phone them & mistakenly tell them to cancel your contract?

To cancel a contract you need to give 30 days notice. As you are still early in that notice period you can phone them again & withdraw your notice.